Privacy Policy

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information (credit card details, billing address)
• Government-issued identification (as required by Canadian law)
• Preferences and special requests
• Loyalty program information

Automatic Information

• IP address and browser information
• Website usage data and cookies
• Device information and location data (with consent)
• Security camera footage in public areas

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Communicating with you about your stay and services
• Processing payments and managing accounts
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Marketing communications (with your consent)
• Ensuring safety and security of guests and property

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Technology service providers
• Cleaning and maintenance services
• Marketing and analytics providers

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of our guests, employees, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing systems
• Access controls and employee training
• Regular security assessments and updates
• Physical security measures for our facilities

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can manage cookie preferences through your browser settings.

Your Rights Under Canadian Privacy Law

Under Canadian privacy legislation, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your personal information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada
• Receive information about our privacy practices

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Guest registration records: 7 years (as required by law)
• Payment information: As required for accounting and tax purposes
• Marketing preferences: Until you withdraw consent
• Security footage: 30-90 days unless needed for investigations

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice at the front desk for current guests

Your continued use of our services after the effective date constitutes acceptance of the updated policy.